WirelessGuided steps
Laptop has no internet after a business trip
Back from a trip, she opens her laptop at the office and there's no internet. She must check in before 10.
IT support ticket simulator
Practice real IT support tickets before your first job
Each lab is a ticket from an employee with a problem. Diagnose it on a simulated desktop, fix it, then close the ticket and get scored against an expert path.
Easy
Step-by-step instructions walk you through it and explain why each step matters. A good place to start.
6 labsAudio & devicesGuided steps
No sound in the headset before a meeting
She has an online meeting in 15 minutes and hears nothing in her headset. A new monitor was installed yesterday.
PrintersGuided steps
Printing asks to save a file instead of printing
Since yesterday, every time she prints, a box asks her to save a file instead of printing. New software was installed yesterday.
PC performanceGuided steps
Slow PC and the disk is almost full
The PC is slow and can't save new files. Free up space without touching the user's own files.
File sharesGuided steps
The shared network drive disappeared
After a restart the S: drive with the department's files is gone. Colleagues still have it.
NetworkingGuided steps
Connected, but websites won't open
The network icon says connected, yet neither the intranet nor outside websites load. Find where the path breaks.
Medium
No step list. Diagnose it yourself and ask for a hint if you get stuck.
10 labsEmailINC-25108
The mail app keeps asking for the password
Since the password change, the mail app accepts it and then asks again minutes later. What keeps using the old one?
PC performanceINC-25121
Frozen PC with unsaved work open
The PC crawls with the fan roaring, and she has a big unsaved file open. Find the culprit without losing her work.
NetworkingINC-25133
PC gets a 169.254 address and no network
After his desk was moved, the PC lost its network. The address starts with 169.254. What does that number tell you?
PermissionsINC-25140
New hire gets Access denied on the team folder
A new marketing hire can't open the team share. His manager approved it. Give him the right access, no more and no less.
PrintersINC-24852
Print jobs stuck, nothing prints
A big file is stuck in the print queue and everything piles up behind it. Cancel does nothing. Colleagues print to the same printer fine.
Sign-in & timeINC-25204
Can't sign in after coming back from a trip
Back from a work trip, his sign-in is refused and secure websites show certificate errors. The password is correct.
Group PolicyINC-25219
New laptop doesn't get the department settings
A new laptop is missing the team drive and printer that colleagues get automatically. Her account has the same access as theirs.
NetworkingINC-25230
IP address conflict keeps dropping the connection
A PC keeps showing an IP conflict warning and losing its connection, ever since a new printer was installed next to it.
NetworkingINC-25244
External websites fail while the intranet works
The internal portal opens fine, but every outside site says the proxy is refusing connections. The rest of the team is fine.
EmailINC-25258
Mailbox full, can't send
An executive can't send any email because his mailbox is full, with urgent replies due today. He insists nothing gets deleted.
Hard
Hidden clues, security procedures, and decisions that affect user accounts.
4 labsSecurityINC-25160
A user typed her password into a phishing link
A user clicked a fake email link and entered her password. Contain the incident: the account, the sessions, and what the attacker did in the mailbox.
SecurityINC-25171
Shared folder files encrypted with a ransom note
Every file in the Finance share now ends in .locked, with a note demanding money. Stop the spread first, then restore in the right order.
Account managementREQ-08817
Set up a new hire's account with least privilege
An HR request to create a new sales employee's account. Follow naming, placement and access rules exactly, and beware the copy shortcut.
Active DirectoryINC-24903
Account keeps locking after a password change
A caller says her account is locked. It was unlocked an hour ago and locked again. Verify who she is and find what keeps locking it.
How a lab works
- Read the ticketUnderstand the complaint and spot the clues hidden in the user's words.
- Diagnose and fixOpen tools from the desktop or the Start menu: command line, settings and admin consoles.
- Close the ticketPick the root cause, write a closing note, then see your score and the expert path.