About TajrebaLabs
TajrebaLabs is hands-on IT support training. Instead of reading about problems, you solve them yourself on a simulated computer, and learn from every ticket.
Who it's for
IT students, people getting ready for their first IT support job, and support staff who want to sharpen their troubleshooting.
How it works
Each lab is a ticket from an employee with a problem, based on real workplace situations. You read the ticket and pick up the clues in what the user says.
Then you investigate the computer with tools like the ones at work: the command line, settings, and account and network admin tools. And you actually fix the problem on the machine.
Finally you close the ticket: pick the root cause, choose the right follow-up steps, and write a closing note.
Three levels
Easy: guided steps walk you through it and explain why each step matters.
Medium: no steps. Diagnose it yourself and ask for a hint if you get stuck.
Hard: hidden clues, security procedures, and decisions that affect user accounts.
What you get
After every ticket you see your score, the expert path step by step, and a tip from the field that helps on other tickets.
Over time you build good support habits: asking “what changed recently?”, confirming with the user before closing, and documenting your work.
In two languages
Everything is in Arabic and English, and the simulated computer's interface is in English, like most workplaces.