Refund Policy

When you can get a refund

You can get a full refund if you ask within 3 days of the payment date and have completed no more than two paid labs (medium and hard).

After that

After 3 days from payment, or once you have completed more than two paid labs, the payment can't be refunded, because the digital content has already been provided to you.

You keep access to the labs until the end of your plan.

Technical problems

If you can't reach the paid labs because of a fault on our side and we don't fix it within 3 days of you telling us, you can choose a full refund or an extension equal to the downtime, however much of your plan has passed.

How to ask for a refund

Message us on WhatsApp or by email (see the Contact page) with the email you signed up with and the payment date.

We'll reply as soon as we can.

How the money is returned

The amount goes back to the same payment method you used. It can take 5 to 14 working days to appear, depending on your bank.

The subscription ends when the refund is made.

Renewal and cancellation

Plans don't renew automatically, so there's nothing to cancel: a plan simply ends at the end of its period, and nothing is charged after that.